Cabin Services Coach

Job description

The Cabin Service Instructor designs, delivers, and enhances customer service training programs for cabin crew and frontline personnel. This role ensures service excellence, emotional intelligence, and conflict management in alignment with the employer brand standards. It also supports ACMI and wet lease operations by maintaining effective training programs that meet operational and corporate requirements. Key Responsibilities: Deliver customer service training programs including initial, recurrent, upgrade, and ad-hoc sessions, Conduct specialized training on grooming standards, cabin service procedures, galley management, POS/inflight sales, Hajj & Umrah operations, and charter flights, Provide customized training for ACMI, wet lease, and third-party crew members per the employer standards, Apply adult learning methodologies and interactive facilitation techniques, Develop, update, and maintain training materials, presentations, job aids, and assessment tools, Revise training content continuously.

Requirements

• Proficiency in designing and developing customer service training programs
• Mastery of adult learning methodologies and interactive facilitation techniques
• Knowledge of cabin service procedures, galley management, and POS systems
• Experience in delivering operational training for cabin crew
• Knowledge of Hajj & Umrah operations and charter flight requirements
• Proficiency in developing training materials and assessment tools
• Experience with ACMI and wet lease operational requirements.

Skills