Customer Service Representative

Job description

the employer announces a vacancy for a Customer Service Representative in Riyadh. Receive customer inquiries via phone, email, and approved communication channels. Provide information about real estate services, products, and procedures. Follow up on customer requests and coordinate with relevant departments to ensure timely completion. Receive complaints, document them, and track resolution. Handle requests related to contracts, rentals, maintenance, and real estate services. Update customer data and record interactions in the designated systems. Communicate updates to customers regarding their requests. Measure customer satisfaction and propose improvements to service quality. Prepare periodic reports on requests, complaints, and performance. Maintain confidentiality of customer data and adhere to established policies and procedures

Requirements

• prefer prior experience in customer service and real estate sector as an added advantage
• proficient in computer use and Microsoft Office programs
• preferably familiar with Customer Relationship Management (CRM) systems

Skills