Customer Support Intern (TechOps)

Job description

This role requires someone with technical skills and the ability to work independently. You will work with a small and collaborative team in customer support and technical issue analysis. You will also learn how to monitor and alert technical issues before they are noticed by customers. Additionally, you will be responsible for analyzing and identifying technical issues and providing solutions. You will also be responsible for documenting solutions and updates to ensure better support for customers

Requirements

• Currently pursuing or recently completed a degree in Computer Science, Software Engineering, Information Systems, or a related field
• Hands-on experience calling APIs, ideally with Postman
• Basic SQL: you can write SELECT queries with filtering, JOINs, and aggregation on your own
• Able to read logs and follow code in at least one programming language
• Fluent or native Arabic speaker
• A working understanding of how client-server systems and authentication (e.g. OAuth) work
• Evidence you've debugged something on your own initiative: a side project, a hackathon, a broken setup you fixed and can explain
• Clear technical writing. You can explain a problem and its fix to someone who wasn't in the room
• Ownership. You stay on an issue until it's resolved, not just until it's handed off
• Interest in fintech, payments, or open banking

Skills