Customer Service Representative

Job description

About the employer, a fast‑growing GCC fintech company helping people shop and pay easily with options like Buy Now, Pay Later. Works with major brands and serves millions of customers across the region. The role involves supporting customers via phone, chat and email in both English and Arabic, answering queries, resolving issues, and ensuring a positive customer experience while following clear guidelines and using tools to assist customers quickly and accurately.

Requirements

• proficient in Arabic and English (B1+ level in English)
• comfortable with rotational shifts and office‑based work
• helpful, calm under pressure
• quick learner and serious about work
• ability to handle difficult conversations
• adherence to processes and procedures
• maintain a positive attitude at all times

Skills