Customer Service Representative

Job description

the employer is a leading FinTech platform in the Kingdom of Saudi Arabia and the GCC region, on a mission to help people achieve their aspirations based on the values of simplicity, trust, and being there when our customers need us. Over 25 million customers and more than 130,000 merchant partners rely daily on the employer for reliable financial solutions across retail, travel, education, healthcare, and other sectors, backed by Sanabil Investments, a wholly-owned company by the Public Investment Fund (PIF), SNB Capital, and other investors. We are seeking to hire a Customer Service Assistant within the Customer Experience team at our headquarters in Riyadh. You will play a crucial role in providing answers to customer inquiries through the website and live chat related to the employer's services (no voice calls). You will be responsible for delivering exceptional customer service through accurate information and tailored solutions to meet their needs, creating unique experiences only offered by the employer, while utilizing strong communication skills (written and verbal) to effectively resolve customer issues based on your proficiency in managing daily interactions.

Requirements

• Proficiency in managing daily interactions
• Strong communication skills (written and verbal)

Skills