Senior Service Engineer

Job description

the employer MSOL Lifecycle Services provides expertise, technology, and processes to help customers operate safely, improve analytical system reliability, and optimize process capabilities. Based in Dhahran, the role delivers aftermarket services including startup, commissioning, maintenance, troubleshooting, and technical support for the employer Analytical and Measurement products while supporting service business growth. Responsibilities: carry out startup and commissioning, fault analysis, troubleshooting, repair, and maintenance of analytical systems and measurement products; provide advanced technical support for fire & gas detectors, the employer and combustion analyzers, continuous gas analyzers, CEMS, process gas chromatographs, cascade systems, and measurement products; perform site surveys, walkdowns, and installed-base assessments to identify upgrade, modernization, and consulting opportunities; execute field modifications and upgrade projects independently or under a Project Manager; support and mentor Field Service Engineers in troubleshooting and complex service challenges; conduct customer training on product operation, maintenance, and best practices; support LTSA and AMC planning and execution per contractual requirements; build strong customer relationships to enhance satisfaction and loyalty; support initiatives to grow aftermarket services revenue; prepare service reports and ensure timely communication of project and service outcomes; perform other duties as assigned by management.

Requirements

• Deliver exceptional customer service and build strong customer relationships
• troubleshoot technical issues effectively and drive solutions to completion
• continuously develop technical expertise and share knowledge
• adapt quickly to changing customer and business needs
• communicate effectively with customers, colleagues, and stakeholders
• be action‑oriented and results‑focused
• Bachelor’s degree or diploma in Instrumentation, Electronics, Electrical, Mechanical Engineering or related field
• 3-5 years hands‑on experience as Service Engineer, Project Engineer, or Instrument Engineer in process control environments
• experience in commissioning, startup, maintenance, and troubleshooting of analytical systems and measurement products
• strong understanding of process instrumentation and analyzer technologies
• excellent troubleshooting and problem‑solving abilities
• good communication and customer engagement skills
• proficiency in English
• strong computer skills including Microsoft Office and engineering software
• knowledge of control and instrumentation theory and maintenance of online the employer analyzers, gas analyzers, gas chromatographs, and petroleum measurement systems
• experience servicing the employer Analytical, Metering Systems, Measurement, and RTG products
• ability to deliver customer training programs on product operation and maintenance
• knowledge of lifecycle services, maintenance contracts, and aftermarket support programs.

Skills