Training and Quality Manager

Job description

This position is responsible for enhancing quality and training within the team. This includes analyzing training needs, planning training programs, and achieving quality standards. Additionally, the manager will analyze customer feedback, identify root causes of issues, and implement continuous improvements. The manager will also be responsible for stakeholder communication, presentation skills, and budget management.

Requirements

• A minimum of five years of hospitality experience, including a supervisory or managerial role
• Proficient in Microsoft Office, including Excel reporting and PowerPoint
• Ability to use learning management systems and guest feedback platforms
• Ability to design training programs, audit checklists, and quality performance reports

Skills