Customer Reliability Technician

Job description

Works on‑site at customer facilities, directly coordinates, schedules and participates in work per the partnership agreement. Troubleshoots product performance and application criteria. Performs complex independent seal and equipment evaluations, selections and recommendations. Travels as required to perform duties and work directly with the customer. Conducts daily equipment inspections to identify reliability, safety and environmental issues. Reports findings to the relevant department and ensures work orders are created to address them. Ensures equipment commissioning and start‑up procedures are available and followed. Provides hands‑on training for mechanical seal installations and correct system operation. Follows the Quality Control Plan during equipment strip and repair. Completes John Crane work orders in the reliability software. Supports the Reliability Engineer in troubleshooting specific customer applications, analyzing, evaluating and rectifying John Crane products such as seal operation problems and failures. Reduces inventory by establishing reduction standards, minimizing physical inventory variances and optimizing levels. Proactively solves problems on existing installations. Reports and manages recommendations from daily inspections through the John Crane reliability software. Identifies and recommends training needs to the reliability engineer. Develops and proposes new approaches to assignment challenges. Recommends new standards and procedures for equipment inspection, repair and commissioning. Supports the reliability engineer in failure reporting and root‑cause analysis investigations. Performs additional duties as requested.

Requirements

• Graduate (preferably Mechanical Engineering) or career‑level professional
• capable of handling multiple priorities simultaneously in a high‑stress environment
• mechanical engineering
• troubleshooting
• knowledge of labor reporting, work order variances, QAD, MFG‑PRO, SAP or equivalent
• ability to work flexible hours including weekends as needed
• excellent written and verbal business communication
• excellent training, leadership, facilitation, influencing, negotiating, and interpersonal skills

Skills