Customer Platform Architect (Middle East)

Job description

The Company Founded in 2022, the employer is a global cybersecurity company on a mission to empower defense teams to be proactive through open-source solutions that uncover threats and drive action. the employer stands out in the cybersecurity ecosystem through its open-source, AI-powered and threat-informed approach to Continuous Threat Exposure Management (CTEM). Our eXtended Threat Management (XTM) platform brings together threat intelligence, exposure validation and cyber risk reduction, enabling organizations to better understand their threat landscape and take action. At the heart of the employer is our open-source approach. Our vision is to unite defenders into a global community to make security more open, resilient and collaborative. As the employer continues to scale globally, we are building the organization, infrastructure and capabilities needed for our next stage of growth. How we scale matters just as much as how fast we scale: our CORE values: Cohesion, Openness, Responsibility and Equity shape how we work together, make decisions and build for the future. The Role The Customer Platform Architect will be responsible for supporting customers in the deployment of their on-premise infrastructure hosting the employer products, conducting regular health checks, and providing advisory support during the pre-sales process regarding on-premise infrastructure requirements. The role of the Customer Platform Architect is essential to ensure proper sizing of the infrastructure for new on-premise customers, to adapt deployments to specific technological and security contexts, and to guarantee the reliability of this infrastructure in supporting our customers’ threat management operations. Your Responsibilities • Guide customers through the deployment of their platform: Assist customers in the design, implementation, and configuration of their platform based on their needs. • Manage customers infrastructure issues: Diagnose, resolve, and anticipate technical issues related to the infrastructure. • Conduct platform health checks: Perform on-demand audits to assess the performance and resilience of platforms and recommend improvements. • Ensure technical documentation of the architecture: Write and update architecture-related documentation, ensuring it is clear and accessible to all stakeholders. • Collaborate with other teams: Work closely with the Product team to integrate architectural needs into the products, and with Solution Engineers to support pre-sales efforts in resolving platform issues and addressing design requests. Who You’ll Work With Briefly describe the team environment and collaboration style: • The CPA ME will be part of the KSA’s team while reporting to the global manager of the CPA function. • The CPA works closely and continuously with Customer Success Managers, Solution Engineers, and Engineering teams. Profile We’re Looking For • Strong expertise in on-premise infrastructure (servers, networking, virtualization, storage) and exposure to cloud environments (AWS, Azure, GCP). • Solid understanding of kubernetes architecture and helm-based application deployments. • Background in customer-facing technical roles. • Comfortable working in a remote, async-first environment, with strong autonomy and ownership. Why Join the employer? More than just a job. We are a fast-growing, global and remote-first company, and we believe the best work combines purpose, impact and innovation. You’ll work alongside talented people across the world who care about what they build, how they build it, and the impact they make on the broader cybersecurity ecosystem. ⭐ Be part of something bigger We believe we do work that matters. Our open-source approach means that work extends beyond the employer You’re contributing to technology and ideas that strengthen a global community of defenders and help make cybersecurity more open and collaborative. Work at the edge of what’s next We bring together cybersecurity, open source and AI - giving you the opportunity to work with emerging technologies, experiment with new ways of working, and contribute to how they are applied in practice. Global opportunity without borders Be part of a fast-growing, truly international team - collaborating across Europe, North America, APJ and beyond, with the flexibility of a remote-first environment. As we grow, you’ll have opportunities to expand your scope, take ownership, learn quickly and grow with us. A culture grounded in CORE Cohesion, Openness, Responsibility and Equity define how we work together - with openness, ownership, collaboration and respect. These are the principles that guide how we make decisions, treat people and grow together, especially when no one’s watching. What you can expect • Competitive compensation + equity - everyone shares in our success • Remote-first flexibility - work from wherever you’re based, with flexibility built into how we operate • 25 days PTO baseline - real time to disconnect, recharge and enjoy life outside work • Volunteer days - paid time to contribute to causes that matter to you • Set up for success - choose the equipment that works for you, with additional support for your remote work and development needs as our programs evolve • Two annual in-person get-togethers - one global company get-together and one team get-together, creating dedicated time to connect, collaborate and strengthen our culture beyond the screen Equal Employment Opportunity We enable cybersecurity through inclusion - from code to culture. At the employer, we are proud to be an equal opportunity employer. We believe the diversity of our people makes our products and our team stronger. We welcome talent of every background, identity and lived experience, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability or veteran status. What matters here is what you bring, not what you look like, where you’re from or how you identify. Ready to Join Us?

Requirements

• Practical experience with containerization runtimes and orchestration platforms such as docker, podman and kubernetes.
• Strong problem-solving skills and the ability to diagnose complex infrastructure issues.
• Fluent in English.
• Fluent in Arabic.
• Bonus: Previous experience in the cybersecurity industry.
• Communication skills to explain complex technical concepts to various audiences (customers, internal teams, both technical and non-technical individuals, etc.).
• Analytical mindset and the ability to identify effective solutions for infrastructure challenges.
• Ability to integrate the Customer team, with a willingness to learn and understand the products’ features, software architecture, and threat intelligence domain.
• Team player with collaboration skills, capable of working with multidisciplinary teams.

Skills