Customer Care Employee

Job description

The employee's role focuses on customer service. onboarding new clients before and after implementation. Periodic review with clients. Dealing with customer inquiries. Conduct a health check. Maintain customers. Collect post-training feedback. Processing cancellation requests. Negotiating contract renewals. upsell for packages. Manage OTRS tickets. Incoming and outgoing calls. Monitor the control room during working hours. Carrying out other tasks assigned by the General Director. Maintain a positive, empathetic and professional demeanor with clients. Explaining the different applications on the platform and strengthening Cartrack's position as a preferred technology partner. Coach customers to get the most value from the SaaS platform. Ensure customer satisfaction and provide professional support. Acknowledge and resolve customer complaints while keeping them informed. Rapid response to customer inquiries via multiple channels. Provide feedback on the efficiency of the customer service process. Identify opportunities to sell additional Cartrack services or applications. Preparing daily efficiency and productivity reports

Requirements

• Customer service

Skills