Technical Account Manager

Job description

Life at the employer The people at the employer believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care-about each other, about the employer, and about our larger purpose. Could that be you? Your mission How would you like to help the world’s largest companies transform the way they work via automation allowing their team members to achieve their full potential? As members of our Enterprise Success team, our Technical Account Managers help our customers achieve more than they ever have by automating the day-to-day and driving business to a higher level. Our the employer Enterprise Success team advises and guides our most strategic customers in designing and building long-term, enterprise-level business automation programs leveraging our people and technology, ensuring our customers achieve maximum business value and organizational impact leveraging the world’s most innovative and proven business automation platform. We entrust our team with the employer’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (C-suite down), to drive business adoption of our capabilities with maniacal focus on achieving tangible business outcomes while enhancing the way their team members work. Our Enterprise Success team is serious about guiding our customers in designing and managing their the employer business automation platform across the full platform lifecycle including coaching our customers’ teams on initial deployment, enterprise-wide enablement, and the appropriate methodologies to maximize business outcomes, self-sufficiency, and overall organizational impact. You will be a member of a high-octane, high performing global team that will demand your best and provide the most fulfilling work of your career. You will be part of a team of advisors who guide the design of large-scale, complex business automation programs that drive bottom-line business impact and truly bring out the best in our customers’ people as they focus on fulfilling and thought leading activities. What you'll do at the employer • Take ownership of your customers' technical success with the the employer platform • Be a core member of the the employer account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value • Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved • Provide the employer platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting • Enable your customers' technical stakeholders on the employer platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints • Conduct design and code reviews for select automations to reinforce and verify those best practices • Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines • Collaborate with the employer Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents • Provide technical advisory to customers through webinars, demos and speaking engagements • Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Requirements

• A minimum of 7 years of professional experience in technical customer
• facing roles
• Excellent verbal and written communication skills
• English & Arabic fluency is required
• Solid background in programming, preferably.NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
• Previous experience with the employer or other intelligent automation products is highly desired
• Prior experience in technical support or technical consulting is a plus
• SaaS and Cloud technical background with hands
• on experience in digital technologies
• Strong analytical and problem
• solving skills
• Self
• motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Diplomacy, tact, and poise under pressure when working with customers and partners
• Excellent presentation skills with the ability to present to a large audience
• Computer Science degree (or equivalent)
• Willingness to travel up to 25%
• LI
• CS1
• Maybe you don’t tick all the boxes above
• but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes
• and passion can’t be learned.
• Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office
• We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, the employer provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.

Skills

Benefits

• based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.