Royal Service Agent

Job description

The agent is responsible for executing hotel emergency protocols and safety procedures, and has full knowledge of hotel services, rooms, and promotional offers. Provides professional guest service, assists staff to ensure proper coverage, guides new guests to rooms, ensures back‑area maintenance, monitors front‑office service availability, updates phone lists, follows company policies, maintains guest confidentiality, cares for hotel equipment, trains new staff, fosters high morale, follows daily checklists, promotes Accor loyalty programs, uses supplies appropriately, updates the on‑duty manager log, reports guest complaints, pre‑assigns VIP rooms, supervises front‑office operations, updates files as required by the Royal Service/Front Office Supervisor, shares daily activities with management, and performs any other reasonable tasks as requested by management

Requirements

• complete knowledge of hotel emergency procedures and protocols
• good knowledge of hotel services, rooms, facilities, and promotional offers
• knowledge of safety, emergency procedures, and guest confidentiality
• Good knowledge of hotel system
• Excel
• customer service
• maintaining confidentiality
• company policies and procedures

Skills