Customer Service Representative

Job description

Customer service employee Guest service agent: This profession represents the front end of establishments in the Saudi labor market, as it is responsible for receiving customer inquiries, handling their complaints, and providing them with technical and informational support accurately and professionally. The employee contributes directly to improving the customer experience and building sustainable relationships that enhance the facility’s commercial identity in line with national service quality standards

Requirements

• Qualification: High school diploma or equivalent as a minimum
• Skill: Excellent skills in effective communication and dealing with the public
• Skill: Proficiency in using customer service systems and computer programs
• Skill: Effective communication and listening
• Skill: Problem solving and complaints handling
• Skill: Working on CRM customer service systems
• Location: Medina area

Skills