Customer Service and Marketing Specialist

Job description

Performs the role of customer service and marketing at the employer Al-Khadra Services Company in Medina. Provides immediate support to customers via phone and email using CRM systems. Analyzes customer feedback and prepares periodic reports for management. Executes digital marketing strategies to boost brand awareness. Collaborates with the sales team to develop targeted marketing campaigns. Trains new staff on customer service procedures and best marketing practices. Creates engaging marketing content for social media channels. Conducts market research to gather data on trends and customer needs. Organizes promotional events and activities to attract new customers and strengthen relationships with existing ones. Provides administrative support to the marketing team to ensure smooth workflow

Requirements

• proficient in CRM systems
• proficient in analyzing customer feedback and reporting
• proficient in implementing digital marketing strategies
• proficient in collaborating with sales team for campaign development
• proficient in training new staff on customer service and marketing
• proficient in creating marketing content for social media
• proficient in conducting market research
• proficient in organizing promotional events and activities
• proficient in providing administrative support to the marketing team

Skills