Customer Service Employee

Job description

Customer service employees required (2) • Nationality: Saudi • North of Riyadh • Type of work: Customer service for a technology company (in-person) The customer service representative is responsible for dealing directly with customers on behalf of the company, by answering inquiries, solving problems, and providing the required support or information. It aims to maintain customer satisfaction and ensure that they continue to deal with the company positively. They work via phone, email, or live chat, and may deal with customers face-to-face in call centers or service offices

Requirements

• Previous experience in customer service or related field (call centres, retail, hospitality)
• Proficiency in using CRM systems such as Salesforce and Zendesk
• Deep knowledge of the company's products and services
• Communication skills, effective listening and quick problem solving
• Patience, flexibility, and the ability to work under pressure and deal with difficult clients

Skills