Recovery Collection Administrator

Job description

The role involves managing the recovery collection process, where the administrator is responsible for maintaining detailed and updated records of the follow-up status for assigned cases. Additionally, the administrator follows up on the collection of overdue and unpaid recovery amounts and rights, and implements collection strategies in accordance with departmental policies and procedures. This also includes preparing periodic reports on the collection status, including the amounts due, actions taken, and results. The administrator effectively deals with challenges and problems that may arise during the collection process, ensures the integrity of recovery procedures, and coordinates with the claims department. Negotiation and effective communication skills are used to manage conversations related to financial obligations, and recovery reserves are recorded in the system and updated periodically

Requirements

• Maintaining detailed and updated records of the follow-up status for assigned cases
• following up on the collection of overdue and unpaid recovery amounts and rights
• implementing collection strategies in accordance with departmental policies and procedures
• preparing periodic reports on the collection status, including the amounts due, actions taken, and results
• ensuring the integrity of recovery procedures and coordinating with the claims department
• using negotiation and effective communication skills to manage conversations related to financial obligations
• effectively dealing with challenges and problems that may arise during the collection process and finding suitable solutions
• recording recovery reserves in the system and updating them periodically

Skills