Applications/Systems Sales Engineer I

Job description

The Future Is What We Make It. When you join the employer, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future. By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on the employer Make the Best You. As a CX (Sales Support Specialist at the employer, you will have the opportunity to shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty. Your ability to support technical requests from our customers will be crucial in optimizing our customer experience programs and driving growth in our business. In this role, you will aim to improve customer satisfaction, increased revenue, stronger cross-functional collaboration, and a customer-centric culture, all contributing to the long-term success and growth of the organization. You will design support, interpret client requirements, building codes, and relevant fire safety standards to develop compliant, cost-effective, and robust Fire, Security or BMS solutions. You will collaborate closely with clients, consultants, architects, and contractors throughout the design and project lifecycle to ensure alignment, technical accuracy, and timely delivery. You will prepare detailed system architecture and bill of materials for Fire, Security or BMS systems, including complimentary systems. You will review project specifications, drawings, BOQs, and client requirements. You will prepare technical proposals for bids and tenders. You will understand competitive landscape and local industry practices for assigned System and region. You will conduct product demonstrations, PoCs, presentations, and technical consultation. You will obtain vendor quotations and evaluate technical and commercial compliance. You will support project managers and installation teams by providing engineering input during procurement, construction, and commissioning phases. You will develop Products with enhancements and new product developments to increase product specifications and Quality. You will conduct technical reviews, design risk assessments, and site visits to resolve technical queries and verify installation quality as per design intent. You will develop and implement customer-centric programs to enhance customer satisfaction and loyalty. You will collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals

Requirements

• You must have a Bachelor’s degree in Engineering (Electrical, Computer, or related field). Proficiency in AutoCAD and other design/drafting tools. Strong knowledge/familiarity with international standards (NFPA, FM, UL, EN, IEC, ATEX – as applicable). Ability to read and interpret technical drawings and specifications. Strong analytical, communication, and organizational skills. Ability to manage multiple tasks and meet deadlines. years_experience

Skills