Customer Service

Job description

A major car rental company announces customer service - City: Riyadh - Experience: not less than one year in the same field Tasks: - - Dealing with customer inquiries - Car rental (opening contracts for customers - Checking vehicles when opening and closing the contract - Following up on contracts (collecting arrears - Maintaining the appearance of the branch - Maintaining proper parking in front of the office. Employment applications are received About this profession: A Customer Service Representative handles inquiries through phone, email, or chat, aiming to resolve issues and fulfill requests according to company policies. The role demands active listening and the ability to provide accurate, timely information. Interactions are documented to improve service quality and product development. This position serves as the primary liaison between a Saudi company and its customers. Typical duties of this profession: • Handle customer inquiries via phone, email, and chat • Analyze issues and provide solutions in line with company policies • Document and log interactions in the CRM system • Collect customer feedback for service improvement reports • Coordinate with internal teams to ensure complaint resolution

Requirements

• Experience of at least one year in the same field
• Dealing with customer inquiries
• Car rental
• Contract management
• Following up on overdue payments
• Maintaining the branch's appearance and organizing car parking

Skills