IT Support Specialist

Job description

An IT Support Specialist is responsible for providing technical support to users. Tasks include diagnosing and resolving hardware, software, and network issues, setting up and configuring computers and software, installing and updating operating systems and applications. The candidate should have a good understanding of Windows and Microsoft 365 systems, as well as TCP/IP, DNS, DHCP, LAN, and Wi-Fi basics

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field
• 1-5 years of experience in technical support or IT Support / Help Desk
• good knowledge of Windows and Microsoft 365 systems
• familiarity with TCP/IP, DNS, DHCP, LAN, and Wi-Fi basics
• ability to diagnose and resolve hardware, software, and network issues
• knowledge of information security and device/data protection basics
• good communication and problem-solving skills
• proficiency in Active Directory and user management is a plus

Skills