Stock and Back Office Executive

Job description

Mission: Stock merchandise onto shelves and organize the sales floor to create a pleasant and safe shopping environment. Execute a broad range of service operations tasks according to established procedures. Support team members by performing routine inventory tasks and following set guidelines. Train and coach colleagues on handling non‑routine transactions, stocking shelves, replenishing inventory, and presenting merchandise effectively. Conduct customer service activities, including managing complex cases and inquiries. Organize work schedules to ensure task completion, coordinate with support services, and assign short‑term tasks as needed. Perform operational tasks by adhering to processes and adjusting settings to meet performance standards. Follow mandatory procedures and use personal protective equipment to ensure safety and well‑being. Prioritize workflow to meet quality and timeliness standards using performance management systems. Education: Post‑secondary non‑tertiary education. Sound experience and understanding of straightforward procedures or systems. Limited managerial experience.

Requirements

• Strong organizational skills
• Proficiency in inventory management and operational processes
• Ability to train and mentor team members
• Effective communication and customer service abilities
• Attention to detail and adherence to safety protocols
• Capability to prioritize tasks and manage time efficiently
• Knowledge of straightforward procedures or systems
• Limited managerial experience
• Post‑secondary non‑tertiary education

Skills