Customer Service Specialist

Job description

Customer Service Specialist Recruitment Specialist About this profession: A Customer Service Specialist in the Saudi labor market handles customer inquiries and resolves complaints across various communication channels to ensure satisfaction and enhance the organization's image. She contributes to providing accurate information about products and services and effectively solving problems according to approved quality standards. She strives to build positive and sustainable relationships with customers in alignment with the Kingdom's retail and service sector objectives. • Receive and respond to customer inquiries across various communication channels • Handle and resolve customer complaints effectively according to quality standards • Provide accurate and up-to-date information regarding products and services • Document customer interactions and complaints accurately in internal systems

Requirements

• Bachelor's degree in Business Administration or a related field
• Excellent communication and interpersonal skills
• Proficiency in customer relationship management systems and computer applications

Skills