Customer Service Representative

Job description

Provide an excellent experience for the company's customers by handling inquiries, processing feedback, and ensuring satisfaction. Assist customers with queries about availability, pricing, terms and conditions. Offer guidance and recommendations tailored to their needs and preferences. Process vehicle leasing requests and documents accurately and efficiently. Coordinate with the delivery team to ensure timely handover of leased vehicles. Address customer feedback and resolve issues professionally and promptly. Maintain and update customer records accurately in the company database. Collaborate with other customer service representatives and internal teams to enhance customer satisfaction. Stay informed about industry developments, company products and policies to deliver accurate information

Requirements

• High school diploma or equivalent
• at least 1 year of experience in customer service
• proficient verbal and written communication skills
• proficient problem‑solving and decision‑making abilities
• ability to work effectively within a team
• basic computer literacy
• experience in vehicle leasing finance is a plus

Skills