Customer Service Specialist

Job description

A formal role in customer service, involving setting and determining performance and quality indicators, and participating in setting and updating customer service procedures and guides and developing programs to maximize the quality and professionalism of customer service systems. Tasks include identifying strengths and weaknesses in customer service systems and their satisfaction, preparing and presenting specialized documents and reports related to customer service and storing them.

Requirements

• Bachelor's degree in Marketing and Advertising
• customer experience management software
• customer service
• post-sales management

Skills