Contact Center Agent

Job description

Join the employer, Saudi's 1 event ticketing and experience booking platform. Responsibilities include handling inbound and outbound contact center calls, providing customer services, addressing complaints and inquiries across all service channels, collecting customer feedback, supporting merchants and service providers, booking, rescheduling and canceling experience bookings, selling event tickets, processing transactions via WhatsApp, social media, email and live chat, escalating issues to relevant departments, making outbound marketing and sales calls, modifying and managing merchant and DMC experiences, and maintaining individual KPIs

Requirements

• Diploma or bachelor's degree
• 1-2 years experience or fresh graduate
• excellent communication skills
• good customer service skills
• proficiency in English and Arabic
• good computer skills

Skills