Contact Center Lead

Job description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for. the employer is Saudi's 1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. Key responsibilities include supervising and managing day-to-day operations of the contact center team, leading, mentoring, training, and coaching a team of agents to deliver exceptional service and achieve KPIs, handling escalated customer complaints and complex inquiries across all customer service channels

Requirements

• Bachelor's degree
• 3-5 years of experience in a contact center, including at least 1 year in a supervisory or team lead role
• Strong leadership and coaching skills with the ability to drive a high-performance team
• Excellent communication skills in English and Arabic (spoken and written)
• Customer-first attitude with strong problem-solving skills
• Strong knowledge of CRM systems, customer service tools, and Microsoft Office
• Ability to work flexible hours, including weekends or holidays if needed
• High adaptability to fast-paced, dynamic environments
• Passion for technology, events, experiences, and making people happy.

Skills