Technical Service Operations GM

Job description

The role focuses on implementing Early Detection & Early Resolution activities to ensure customer satisfaction. Communicates new technical problems to the manufacturer until permanent resolution. Provides fast and high‑quality technical support to service centers. Launches service and recall campaigns efficiently. Improves the system for gathering technical data from the field. Supervises Product Managers in investigating high‑frequency technical issues. Follows up top technical problems with TMC. Ensures proper execution of service and recall campaigns. Analyzes Field Technical Report (FTR) data and unusual warranty claim patterns. Reviews parts demand data for recall campaigns. Achieves targets for FTR quality, quantity and speed. Participates in conformity, suitability, POD and POE product quality activities.

Requirements

• Bachelor’s Degree in Mechanical Engineering
• proficient computer skills and data analysis
• proficient customer handling skills
• English language proficiency
• Arabic language proficiency

Skills