L&T Retail Trainer & Coach - KSA (Fixed-Term)

Job description

the employer, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and the employer strives to preserve the heritage and identity specific to each of them. As the Retail Trainer & Coach, KSA, you will play a key role in developing the capabilities of our boutique teams by delivering impactful learning experiences, coaching, and performance development initiatives. Partnering closely with Boutique Management and cross-functional stakeholders, you will bring Cartier’s Learning & Transformation strategy to life, empowering teams to deliver exceptional client experiences, strengthen selling excellence, and drive commercial performance across the Kingdom of Saudi Arabia. With approximately 80% of your time spent in boutiques or delivering virtual coaching, you will ensure learning is effectively translated into everyday behaviours that elevate client engagement, clienteling, after-sales service, and key retail performance indicators.

Requirements

• Previous luxury retail experience
• proven experience delivering engaging learning programmes and facilitating both in-person and virtual training
• experience working with Learning Management Systems (LMS), digital learning tools, and Microsoft Office applications
• strong understanding of retail KPIs and the ability to translate business insights into meaningful coaching and development plans
• demonstrated ability to build trusted partnerships and influence stakeholders across a matrix organisation
• strong communication, facilitation, presentation, and interpersonal skills
• Train-the-Trainer certification is highly desirable
• fluency in English and Arabic is essential
• French is an advantage
• minimum of 5 years’ experience in Learning & Development, Learning & Transformation, or Retail Coaching within a luxury or premium retail environment.

Skills