Duty Technician

Job description

The position involves responding to and attending to guest repair requests. Communicating with guests/customers to resolve maintenance issues. Performing preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspecting tools, equipment, or machines. Carrying equipment (e.g., tools, radio). Identifying, locating, and operating all shut-off valves for equipment and all utility shut-offs for buildings. Maintaining maintenance inventory and requisitioning parts and supplies as needed. Communicating each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Displaying basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Performing all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Testing, troubleshooting and performing basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replacing electrical switches and outlets, and other guestroom items. Programming TV's and performing general housekeeping and engineering-related inventory duties. Using the Lockout/Tagout system before performing any maintenance work. Performing repairs on interior and exterior landscaping as well as external landscaping sprinklers. Displaying basic computer skills including inputting air handler schedules and making temperature changes. Following all company and safety and security policies and procedures; reporting any maintenance problems, safety hazards, accidents, or injuries; completing safety training and certifications; and properly storing flammable materials. Ensuring uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information, and protecting company assets. Welcoming and acknowledging all guests according to company standards, anticipating and addressing guests’ service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation. Adhering to quality expectations and standards. Developing and maintaining positive working relationships with others, supporting team to reach common goals, and listening and responding appropriately to the concerns of other employees. Speaking with others using clear and professional language. Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Moving up and down stairs, service ramps, and/or ladders. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping. Entering and locating work-related information using computers. Performing other reasonable job duties as requested.

Requirements

• Education: High school diploma or G.E.D equivalent. Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering or maintenance a plus. Supervisory Experience: No supervisory experience. License or Certification: Driver’s License

Skills