Agent-At Your Service

Job description

Position Summary: Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile devices. Operate the telephone switchboard, handle wake‑up call requests, and direct calls to the proper extension. Receive, record, and relay messages accurately. Log guest requests or issues in the system, notify the appropriate department (e.g., bellperson, housekeeping), and follow up to ensure resolution. Provide information on room features, property amenities, and local attractions. Process room service orders, answer menu questions, and record transactions in the POS system. Assist guests with internet access and in‑room entertainment. Follow all company policies, maintain a clean professional appearance, protect confidential information, and safeguard company assets.

Requirements

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification

Skills