Senior FM Services Specialist

Job description

Job Description: the employer is looking for an amazingly talented Senior FM Services Specialist to join our team. In this role, you will provide on-site technical oversight and operational governance of Integrated Facilities Management (IFM) services across large-scale workforce accommodation and community assets. You will monitor hard and soft FM services, contractor performance, asset condition, worker welfare, hygiene, maintenance, and service quality to ensure facilities operate safely, reliably, and in accordance with contractual requirements, SLAs, KPIs, and applicable standards. Responsibilities: Provide day-to-day on-site oversight of Integrated Facilities Management (IFM) activities across workforce accommodation, residential blocks, common areas, dining facilities, and supporting infrastructure. Lead routine field inspections to assess facility condition, operational performance, cleanliness, safety, and service quality. Monitor FM contractors and service providers to ensure compliance with contractual requirements, approved procedures, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).

Requirements

• Requirements: Diploma or Bachelor's Degree in Facilities Management, Mechanical Engineering, Electrical Engineering, Civil Engineering, Building Services, or a related technical discipline. Minimum 10+ years of facilities management experience, including significant hands-on site supervision and contractor management experience. Strong working knowledge of both hard and soft FM services, including: Knowledge of asset management, asset registers, equipment condition monitoring, and lifecycle maintenance principles. Ability to interpret FM contracts, scopes of work, performance requirements, and service specifications. Strong problem-solving skills and ability to resolve operational issues in a fast-paced environment. Ability to direct and influence contractor workforce teams without direct administrative reporting authority. Strong attention to detail with the ability to identify recurring operational issues

Skills