Executive Sales

Job description

Responsible for contacting appropriate individuals or departments such as Sales, Data Administration, and Accounting to resolve guest calls, requests, or problems. Uses sales techniques to maximize revenue while maintaining guest loyalty to the employer, including up‑selling. Determines and provides complimentary gifts such as reward points, show tickets, or gift certificates. Promotes brand image internally and externally. Processes requests for redeeming the employer Rewards points. Handles all reservation requests, changes, and cancellations received by phone, fax, or mail. Enters the employer Rewards information into the system when taking guest reservations. Answers, records, and processes all guest calls, requests, questions, or concerns. Performs general office duties to support Sales & Marketing, including filing, emailing, typing, and faxing. Assists management in training and motivating employees, serving as a role model. Follows company policies and procedures, maintains a clean professional appearance, and protects confidential information. Welcomes guests according to company standards, anticipates service needs, and thanks them sincerely. Communicates clearly and professionally, prepares accurate written documents, and answers phones with proper etiquette. Develops positive working relationships, supports team goals, and listens to employee concerns. Monitors performance to ensure quality standards. Reads and visually verifies information in various formats. Moves, lifts, carries, pushes, pulls, and places objects up to 10 pounds without assistance. Performs other reasonable duties as assigned by supervisors.

Requirements

• High school diploma or G.E.D. equivalent
• at least 2 years of related work experience
• no supervisory experience
• no license or certification required
• proficient in professional communication and accurate documentation
• knowledge of company policies and procedures
• experience with the employer Rewards reservation system
• ability to lift objects up to 10 pounds
• proficient in English when interacting with guests

Skills