Customer Service Employee

Job description

Istikbal is the interface that displays the professionalism of the Consultants Center for Medical Treatment and Rehabilitation in Ghar; You will greet and guide visitors accurately, manage customer inquiries via the CRM system efficiently, and be the liaison between medical requirements and support services while maintaining a sense of empathy and patience. Career Overview: A customer service representative is responsible for dealing directly with customers on behalf of the company, by answering inquiries, solving problems, and providing requested support or information. It aims to maintain customer satisfaction and ensure that they continue to deal with the company positively. They work via phone, email, or live chat, and may deal with customers face-to-face in call centers or service offices. Typical tasks for this profession: • Responding to customer inquiries via phone or telephone

Requirements

• Qualification: High school diploma or equivalent
• Skill: Excellent listening, oral and written communication skills
• Skill: Ability to work under pressure and be patient
• Skill: Previous experience in customer service or related field (call centers, retail, hospitality)
• Skill: Proficiency in using CRM systems such as Salesforce and Zendesk

Skills