Customer Relationship Executive (Hybrid)

Job description

Responsible for managing the customer experience for multi‑million‑dollar accounts, coordinating all aspects from inception to live production. Provides proactive account management and acts as a liaison between the employer and customers. Delivers high‑level service to continuously increase client satisfaction through accurate information and timely responses. Handles client and internal inquiries, maintains service level agreements, coordinates weekly and monthly invoicing, logs complaints in CRM, monitors production reports, and ensures customer requests are met according to SLAs.

Requirements

• Knowledge of the employer products and services to provide and upsell
• teamwork skills across departments
• management of confidential customer pricing, data, and volume information
• minimum Associate’s degree
• 8+ years of customer service or account management experience
• proficiency with Microsoft Office Outlook, Excel, and PowerPoint
• command of English spelling and grammar
• strong project coordination skills
• outstanding oral and written communication
• ability to prioritize, manage multiple tasks and meet deadlines
• excellent analytical and problem‑solving abilities
• ability to work with minimal direct supervision.

Skills