Operations and Customer Service Manager

Job description

Part‑time role 3 hours per day with two days off per week. Handle customer complaints and resolve them efficiently; manage crises and urgent issues; monitor user experience and improve satisfaction; communicate with partners and restaurants to ensure service quality; manage ratings and respond to feedback; support B2B sales and attract stores; manage social media platform accounts

Requirements

• Bachelor's degree in a related field (Business Administration, IT, Marketing)
• at least 1 year experience with delivery applications
• proficient with operations tools, dashboards, Excel
• excellent communication
• strong problem‑solving skills
• ability to work under pressure
• residency in Riyadh, Jeddah or Eastern Province

Skills