Senior Customer Service Operations Specialist

Job description

Establish exceptional service standards, monitor daily quality, analyze error causes, and propose improvement plans. Prepare and deliver training programs for new and existing staff, create training materials, and evaluate performance. Collect and analyze customer feedback to identify weaknesses, convert them into improvement requirements, and coordinate with product, technology, and business teams to implement experience enhancement initiatives

Requirements

• Proficiency in both Arabic and English as working languages
• Proficiency in MS Office suite with exceptional communication and collaboration skills between teams
• Proficiency in Excel
• Effective communication skills
• Process improvement experience
• Experience in customer service or quality management or training

Skills