Customer Service Employee

Job description

This role serves as the bridge between the company and its clients, handling their inquiries and resolving issues effectively. The employee works on a one-shift schedule in the morning or evening with two days of rest to ensure professional and personal balance, being an essential part of a team dedicated to delivering a superior customer experience About this profession: Customer service employees are responsible for direct interaction with customers by answering inquiries, solving problems, and providing support to ensure customer satisfaction and positive engagement. Typical duties of this profession: • Respond to customer inquiries via phone or email • Provide support and resolve issues faced by customers • Record complaint details and feedback accurately in the system • Direct customers to appropriate services or departments when needed

Requirements

• Experience in customer service
• Proficiency in Arabic language
• Bachelor's degree in Business Administration or equivalent

Skills

Benefits

• The work schedule is based on one morning or evening shift, with two days off.