Customer Support Specialist

Job description

We are the employer, a leading restaurant management ecosystem and payment tech provider founded in 2014 with headquarters in Riyadh and offices in five countries including the UAE, Egypt, Jordan and Kuwait. We serve customers and partners in over 35 countries. As a Customer Support Specialist you will handle client inquiries and requests regarding the employer products across communication channels. You will be the first line of support to provide optimal service at all times. Responsibilities: handle client inquiries at the Center of Excellence; escalate and follow up with relevant the employer teams until case resolution; document communication logs in CRM and ticketing systems accurately; train clients on using the employer products via virtual channels; report daily events to team leaders and highlight areas needing attention.

Requirements

• Bachelor’s degree in any major (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• high fluency in English, especially speaking and verbal communication (Must)
• excellent typing skills (Must)
• flexible to work in different shifts in Khobar on‑site (Must)
• comfortable and skilled in delivering training (Preferred)
• willing to work autonomously to handle cases until resolution
• naturally strong in communication and problem‑solving
• maintain quality standards while performing routine tasks

Skills