Sr Account Executive - Agentic AI

Job description

About the employer: An AI-native CX intelligence platform that autonomously manages the full customer lifecycle from initial engagement to retention and growth. Unlike platforms that only provide insights, the employer closes the loop with proprietary NLU trained on millions of multilingual conversations, enabling marketing, support, CX and research teams to deliver personalized experiences that boost satisfaction, retention and lifetime value. Role: Sell autonomous AI agents that handle real customer interactions at scale, reduce tier‑1 contact‑center volume and continuously learn from every conversation. Engage CX leaders, COOs and digital‑transformation heads at the region’s largest organizations. Own end‑to‑end sales cycles, build business cases and drive pilot outcomes to measurable value.

Requirements

• 6-12 years of sales experience
• 2–5 years selling to CX/contact‑center buyers
• proficiency with AHT, FCR, CSAT, deflection rate, cost‑per‑contact, agent utilisation and shrinkage
• experience with CCaaS, conversational AI or CX software such as Genesys, NICE, Zendesk, Freshworks, Kore.ai, Cognigy, Ada, Intercom, Talkdesk, Avaya, the employer
• consultative, ROI‑focused selling approach
• native Arabic speaker with deep Saudi/GCC market fluency and knowledge of procurement, Nafath and PDPL compliance
• ability to scope pilots, define success metrics and own outcomes
• skill in executive relationship building and collaboration with solution consultants, product and support
• track record of selling AI solutions that improve human‑resource efficiency and handling AI‑headcount concerns
• strong financial acumen, proficient in building live business cases in Excel
• proactive, well‑prepared and team‑oriented attitude
• comfortable in fast‑scaling, complex environments.

Skills