Call Centre & Reservations Representative

Job description

Job Summary: Deliver premium guest service at The Groves in Riyadh. Responsibilities include answering calls promptly and warmly, handling restaurant reservations, amendments and cancellations, providing up‑to‑date information on dining, events and promotions, assisting guests in selecting suitable experiences, managing high call volumes during peak periods, recording booking details in the CRM system, addressing guest inquiries and complaints, coordinating with restaurants and other departments, safeguarding guest data, suggesting service improvements, and supporting the Guest Experience team during busy periods.

Requirements

• 2 years experience in a call centre, hospitality or customer service role
• Business‑level proficiency in Arabic and English (spoken and written)
• Willingness to work rotating shifts, one ending at midnight
• Naturally warm, professional and service‑oriented
• Ability to remain calm and professional under pressure
• Familiarity with F&B, hospitality or entertainment industries is an advantage

Skills