Client Onboarding Specialist

Job description

About the employer: a leading enterprise AI company enabling organizations to make informed decisions in financial crime prevention and enterprise knowledge intelligence. Our diverse, collaborative team builds AI that delivers tangible business value, builds trust, and empowers people with augmented intelligence. Role: responsible for delivering a seamless onboarding experience for FOCAL customers, serving as the primary point of contact throughout the onboarding journey, ensuring successful platform implementation, user enablement, and go‑live readiness. Responsibilities: own the end‑to‑end onboarding journey from kickoff to go‑live; deliver platform training sessions to client teams; coordinate with internal teams to keep all workstreams on schedule; track and resolve technical inquiries, feature requests, and configuration issues; maintain accurate onboarding documentation and status tracking; manage multiple concurrent onboardings while prioritizing effectively; hand off completed onboardings to the Customer Success team with full context; identify recurring blockers or process gaps and propose improvements.

Requirements

• 2–5 years of experience in Client Onboarding, Customer Success, Implementation, Project Coordination, Account Management, or a similar customer‑facing role
• experience managing customer onboarding projects and coordinating multiple stakeholders simultaneously
• strong communication and interpersonal skills
• excellent organizational and project management skills with strong attention to detail
• ability to manage multiple onboarding projects concurrently while meeting deadlines and maintaining high customer satisfaction
• experience delivering customer training sessions, workshops, or user enablement programs
• fluency in both Arabic and English (written and spoken)
• experience in AML, Fraud Prevention, Financial Crime, Risk Management, FinTech, or Financial Services is a strong plus.

Skills