Guest Service Associate - Transformers

Job description

The Customer Service Assistant serves as the primary point of contact for guests within the facility. Ensures a positive and welcoming experience. Handles inquiries, assists guest needs, and delivers exceptional service to make visitors feel valued and supported throughout their stay.

Requirements

• Warmly greet guests
• handle guest inquiries and provide information on facility, operating hours, and services
• assist guests with lane reservations, equipment rentals, and special requests
• resolve guest complaints professionally and courteously, escalating to Shift Supervisor when needed
• proactively anticipate guest needs
• promote additional services and amenities
• assist with front desk operations including check‑ins, check‑outs, and payment processing
• maintain organized work environment
• collaborate with operations team to keep guest areas clean and safe
• monitor guest feedback and report recurring issues
• maintain clear communication with team members
• coordinate with maintenance and cleaning teams
• participate in team meetings and training sessions
• adhere to Service Level Standards (SLS)
• 1-2 years experience in guest‑facing role, preferably hospitality or entertainment
• strong interpersonal and communication skills
• positive attitude and commitment to exceptional guest service

Skills