Operations Lead (Director)

Job description

The Operations Lead oversees daily operational activities to ensure project delivery aligns with organizational objectives. Manages client relationships and ensures high customer satisfaction, serving as the primary contact for project and business matters. Leads multidisciplinary teams, fosters a high‑performance culture, and plans and utilizes resources across multiple projects. Supports business growth by identifying new opportunities, contributing to development strategies, presenting to clients, and strengthening stakeholder partnerships.

Requirements

• Bachelor's degree in Engineering, Construction Management, Business Administration, Project Management, or related field
• Master's degree preferred
• minimum 20 years progressive experience in operations, project management, or business leadership within construction, engineering, PMC, consultancy, or infrastructure sectors
• experience leading large multidisciplinary teams and managing complex projects or portfolios
• strong background in client relationship management, stakeholder engagement, and executive‑level communication
• proven ability to manage operational performance, resource planning, and delivery across multiple projects
• experience developing and implementing operational strategies, policies, and continuous improvement initiatives
• solid understanding of project delivery methodologies, commercial management, contract administration, and risk management principles
• track record supporting business development activities including proposal preparation, client presentations, account management, and identifying growth opportunities
• strong commercial acumen with ability to balance operational objectives and business priorities
• experience with government entities, major developers, or giga‑projects highly desirable
• excellent leadership, people management, coaching, and mentoring skills
• strong analytical, problem‑solving, and decision‑making capabilities
• exceptional communication, negotiation, and interpersonal skills
• proficiency in project management and business reporting tools, including Microsoft Office Suite and relevant enterprise systems
• ability to operate effectively in a fast‑paced, dynamic environment and manage multiple priorities
• professional certifications such as PMP, PgMP, PRINCE2, PMI‑ACP, or equivalent advantageous
• Saudi nationals preferred

Skills