Field Service/STO Manager

Job description

Position Summary If you are a Field Service / STO Manager professional looking for an opportunity to grow your career, the employer has an exciting opportunity for you. Based in Jubail, Saudi Arabia, this role is responsible for leading the planning, execution, and continuous improvement of Shutdown, Turnaround, and Outage (STO) projects and field service activities related to control valves, isolation valves, and pneumatic, hydraulic, and electric actuators. You will drive operational excellence, customer satisfaction, safety performance, team development, and business growth while partnering closely with customers, sales teams, and service organizations to deliver high-quality lifecycle services solutions. In This Role, Your Responsibilities Will Be: • Lead the planning, coordination, and execution of STO projects, valve overhauls, commissioning, troubleshooting, calibration, upgrades, and related field service activities. • Drive safe, on-time, and high-quality project delivery while meeting customer expectations, operational objectives, and financial targets. • Manage workforce planning, resource allocation, subcontractor coordination, scheduling, and service execution to ensure efficient project delivery. • Develop and coach field service engineers and technicians through mentoring, training, knowledge sharing, and performance development initiatives. • Collaborate with sales, business development, and lifecycle services teams to identify customer opportunities, support quotations, and expand STO and service-related business growth. • Monitor key performance indicators related to safety, quality, customer satisfaction, delivery performance, and project profitability. • Promote a strong safety culture by ensuring compliance with company policies, industry standards, and customer requirements. • Lead continuous improvement initiatives that enhance operational efficiency, service delivery, and customer outcomes.

Requirements

• You build strong partnerships and work collaboratively across teams to achieve shared goals. You consistently deliver results, even in challenging situations, by effectively balancing operational priorities, customer expectations, and business objectives. You develop and empower people through coaching, feedback, and opportunities for growth while creating an environment where individuals can perform at their best. You make sound and timely decisions based on analysis, experience, and business needs, while adapting effectively to changing priorities and evolving customer requirements
• For This Role, You Will Need
• Bachelor's degree in Mechanical Engineering, Electronic Communication Engineering, Electrical Engineering, or a related technical discipline
• 8+ Years experience in control valve, actuator, or industrial service operations, including responsibility for field service execution, maintenance, shutdowns, turnarounds, or outage projects
• Experience leading technical teams, contractors, or multidisciplinary resources in an industrial, oil and gas, petrochemical, power, or process manufacturing environment
• Knowledge of valve maintenance, troubleshooting, commissioning, equipment diagnostics, and reliability improvement practices
• Strong communication, customer engagement, planning, and stakeholder management skills, with proficiency in business systems and digital tools such as ERP and Microsoft Office applications
• Experience managing large-scale shutdown, turnaround, and outage (STO) projects with responsibility for cost, schedule, quality, and safety performance
• Knowledge of process automation, control systems, and lifecycle services within the process industries
• Experience supporting commercial activities, including service quotations, project estimation, and service-led sales initiatives
• Familiarity with quality management systems, continuous improvement methodologies, and environmental, health, and safety standards
• Experience working within the Middle East region, particularly in Saudi Arabia, supporting industrial customers in energy, petrochemical, or manufacturing sectors
• At the employer, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results
• the employer is committed to fostering a culture of innovation, integrity, collaboration, and inclusion. We welcome individuals with diverse experiences, perspectives, and backgrounds who are passionate about making an impact

Skills