Reservations Host

Job description

The role involves understanding Six Senses' vision and values of local sensitivity, global sensibility, crafted experiences, emotional hospitality, responsibility, fun, and pioneering wellness. Duties include running daily reports for reservations, operational, sales and marketing departments; processing new reservations, updates, and advance deposits; responding to reservation inbox emails within 24 hours; generating reports (No Shows, ORS comments, commissions, etc.); assisting with room allocation and handling special requests or hard blocks; contacting guests or travel agents to clarify discrepancies before arrival; tracking future room availability; updating the internet reservation system in coordination with hosts; aiding in setting room rates based on resort selling tactics; managing guest history and profile system; ensuring daily reservations are completed with accurate guest, profile, rate, market and source codes; upholding Six Senses guidelines and service standards; strictly adhering to LQA standards and guest comments

Requirements

• High school diploma or equivalent
• at least 1 year experience in a similar role in luxury hotels
• hospitality diploma/degree from a recognized school preferred
• proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• knowledge of hotel systems such as PMS, GDS, CRS
• familiarity with hotel/resort reservation policies, discounts, MICE platforms and procedures
• fluent English
• additional languages preferred
• Saudi national only

Skills