Duty Manager

Job description

Your role is to deliver exceptional hospitality by managing daily hotel operations. Responsibilities include overseeing front desk, staffing, room inventory, guest service and policy compliance; maintaining a friendly attitude with guests, responding promptly to inquiries and resolving issues efficiently; supporting other departments such as bell service or front desk coverage during busy periods; conducting walkthroughs to ensure safety, security and service quality; providing updates and training on hotel offerings, services and local attractions; tracking guest satisfaction metrics like SALT and Revinate, analyzing trends and implementing improvements; supervising team members, coaching and fostering a positive, productive work environment.

Requirements

• Passion for spreading the light and warmth of hospitality
• Acting with integrity and doing the right thing
• Inspiring others through leadership
• Belief that teamwork drives the best outcomes
• Sense of ownership and accountability
• Focus on the now with urgency and discipline in every moment

Skills