Event Executive

Job description

Manage guest calls, service requests, and problem resolution by contacting appropriate departments. Apply sales techniques to maximize revenue while maintaining the employer guest loyalty, including up‑selling. Provide complimentary gifts and recognize guest patronage, and promote brand image internally and externally. Process the employer Rewards redemption requests and enter reservation data into the system. Perform general office duties to support Sales & Marketing, and train and motivate staff as a role model. Adhere to company policies and procedures, maintain confidentiality and professional appearance. Greet guests according to standards and anticipate service needs. Communicate clearly and professionally, prepare accurate documents, and foster positive working relationships to support team goals

Requirements

• Accounting
• Sales
• Confidentiality
• Policies and procedures
• Minimum 2 years of related experience

Skills