Cloud Technical Services Delivery Specialist

Job description

Al Nafitha Information Technology is a leading independent provider of IT services and solutions in the Kingdom of Saudi Arabia, established in 1993. As a wholly Saudi-owned company, we have successfully established ourselves from a start-up to a market leader, offering a comprehensive range of IT solutions designed to meet the unique requirements of our clients. Our experience spans across industries, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring we deliver strategic IT solutions that drive digital transformation and operational excellence for our clients. With more than 30 years of experience, Al Nafitha Information Technology has successfully completed more than 4,000 projects, served more than 3,000 satisfied customers, and cooperated with more than 65 partners. Our commitment to excellence is evident in our customer-focused approach, which emphasizes engagement, collaboration and the relentless pursuit of quality in every interaction. Our vision is to be the Kingdom's most client-focused provider of digital transformation and consulting, promoting innovation and excellence in all our solutions. We are committed to improving operational efficiency and ensuring efficient use of resources to enhance customer satisfaction and profitability. At Al Nafitha Information Technology, we believe in empowering our employees and nurturing their growth, which is essential for driving technology leadership and customer satisfaction. As we continue to expand our presence in the IT space, we remain committed to providing cutting-edge solutions that not only meet but exceed our customers' expectations. The Technical Service Delivery Specialist - Cloud is an experienced individual contributor responsible for implementing and address the delivery of cloud services across client environments. Working primarily within Microsoft Azure, AWS, and hybrid platforms, this role applies strong technical knowledge and practical judgment to ensure cloud services are delivered reliably, securely, and in line with contracted SLAs. The Senior Specialist handles complex operational tasks with great independence, professionally involves customers in technical issues, and contributes to service improvement based on accumulated experience · without assuming leadership, engineering or delegating team management. Key Responsibilities: • Execute Service Delivery • Implement and monitor day-to-day cloud service delivery activities across assigned client environments, covering Azure, AWS and hybrid platforms within a defined operational scope. • Ensure consistent delivery of cloud services across compute, storage, networking, identity and platform layers in line with contracted SLA requirements. • Track the health of cloud resources, availability zone status, and service quotas, Identify and report deviations from agreed uptime and performance targets. • Coordinate e with cloud engineering and support teams for escalations related to resource degradation, misconfiguration, or service outage, following escalation procedures. • Maintain accurate service records, operating records, and delivery documentation in accordance with customer and regulatory standards. • Conduct periodic reviews of cloud configuration baselines, access policies, and resource tagging to confirm compliance with established management standards. • • Operations management • Monitoring Cloud dashboards, alerting tools, and health indicators across managed environments. Respond to alerts within specified response windows. • Support cloud cost management by performing utilization reviews, preparing right sizing recommendations, tracking Reserved Instance coverage, and responding to budget alerts. • Coordinate and execute routine operational tasks including patch management, backup validation, snapshot schedules, and certificate renewal for cloud-hosted workloads. • Identify and escalate performance degradation, cost anomalies, or concerns regarding the ability to deliver the s

Requirements

• · With more than 30 years of experience, Al Nafitha Information Technology has successfully completed more than 4,000 projects, served more than 3,000 satisfied customers, and cooperated with more than 65 partners.
• · The Technical Service Delivery Specialist - Cloud is an experienced individual contributor responsible for implementing and handling the delivery of cloud services across client environments
• · The senior specialist handles complex operational tasks with great independence, professionally engages customers in technical issues, and contributes to service improvement based on accumulated experience

Skills