Event Executive

Job description

Contact relevant departments such as Sales, Data Administration, and Accounting to resolve guest calls, requests, or issues. Apply sales techniques to maximize revenue while maintaining guest loyalty to the employer, including up‑selling. Determine and provide complimentary gifts like reward points, show tickets, or gift certificates. Promote brand image internally and externally. Process the employer Rewards redemption requests and handle all reservation requests, changes, and cancellations via phone, fax, or mail. Enter the employer Rewards data into the system when booking guests and answer, record, and process all guest communications. Perform general office duties to support Sales & Marketing, including filing, emailing, typing, and faxing. Assist management in training and motivating employees as a role model. Follow company policies, maintain a professional appearance, protect confidential information, and safeguard company assets. Welcome guests according to standards, anticipate their service needs, and express genuine appreciation. Communicate clearly and professionally, prepare and review documents accurately, and answer phones with proper etiquette. Build positive working relationships, support team goals, listen to employee concerns, and monitor performance to meet quality standards. Read and verify information in various formats. Move, lift, carry, push, pull, and place objects up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors

Requirements

• High school diploma or G.E.D. equivalent
• at least 2 years of related work experience
• no supervisory experience
• no license or certification required
• knowledge of company policies and procedures
• proficient with the employer Rewards reservation system
• proficient in clear and professional communication
• proficient in preparing and reviewing documents
• proficient in teamwork and supporting common goals
• proficient in handling telephone calls with appropriate etiquette
• proficient in lifting objects up to 10 pounds without assistance

Skills