Senior Software Sales Officer

Job description

\- This position is in Saudi Arabia Job Responsibilities Sales Lifecycle • Generate new leads by focusing on seeking new opportunities through existing professional networks, cold calling and leveraging other methods of contacting decision makers • Be a trusted technical advisor to the target client to generate and qualify the right opportunities • Ensure the client's product requirements and expectations are managed and met through understanding the client's business and technology • Work closely with the client in developing solutions, identifying appropriate technologies and positioning the employer as a priority. Competitor to win the deal • Own and manage the bidding process in collaboration with the bidding team and be responsible for the accuracy and quality of the final proposal and bidding package through deal signing • Through the sales cycle, support senior management with market, account, competitor and bidding information • Independently handle negotiations and deal closing for small to medium sized deals • Provide the right input and support the Sales Manager in negotiating and closing larger deals Revenue Generation • Meet or exceed revenue goals by bringing new client logo and cross-sell to existing or dedicated accounts • Sell custom the employer suite of services For the Role Holder • Ensure that revenue generated amounts to acceptable gross CRM/Account Management margins • Always act as a single point of contact for the customer • Conduct ongoing market analysis and research on account dynamics. Keeping abreast of developments on the client side as well as the market in which the client operates. Providing customized customer support during the three phases For client management: managing the bidding cycle, project implementation and recurring service/after-sales support. Work closely with the project team to maintain ongoing knowledge of project status to identify potential issues and/or opportunities within the project. Participation from the project kick-off meeting until the final sign-off of the project. Attend project meetings extensively and monitor customer satisfaction levels during implementation, taking proactive measures to ensure and maintain customer satisfaction • Lead account management and influence organizational engagement resulting in footprint expansion • Create and maintain reliable account forecasts, and share this information Upselling and cross-selling • Prepare complete account development plan to define aspects of the business of all customers in terms of revenues, requirements, opportunities, risks, etc. and maximize business opportunities • Identify and develop new leads from existing accounts • Increase services provided to the client. The role The owner will be expected to maximize income generated from cross-selling and up-selling. Promote all the employer products/services as they become available. Build trust and strengthen relationships by keeping customers informed about how emerging technologies can help their business. Prepare briefs on the business, technical and financial benefits of technology and collaborate with customers to develop customized solutions. General Account Management • Support the Sales Operations team to maintain and update the client file for each client, which includes copies of contracts, offers, letters, delivery notes, invoices, etc. • Support the sales operations team on contract renewals • Facilitate maintenance (minimize disruption) For existing clients to ensure renewal of annuity contracts • Follow up on invoices and be responsible for collecting payments • Full understanding of all existing and old contracts signed with the client and full knowledge of our services and cost structure CRM and reporting • Use the employer CRM to record and update all activities and generate sales reports • Provide other customized reports and analyzes as required by the Sales Manager Other Ongoing Tasks • Visit key clients on a regular basis, to strengthen relationships and create business opportunities • Entertain clients when necessary, to build strong relationships with them • Build collaborative relationships with senior business and finance executives who They influence purchasing decisions at client companies • Maintain relationships with technical decision makers such as the CIO, CTO, and IT Director on a day-to-day level • Coordinate with the Marketing Communications Coordinator to identify and execute marketing opportunities • Participate in trade shows and technology events to promote the company's products and develop leads Educational Qualifications • Bachelor's degree in Business Studies, Computer Science, or related field • Minimum 3 years of software sales experience is a must • Experience in sales of custom enterprise IT solutions is mandatory • Sales experience within the field of “Digital Transformation” is strongly preferred • Sales experience is highly preferred In the Middle East, specifically in Qatar, but it is not mandatory. • Practical experience with CRM software is an added advantage

Requirements

• Work closely with the project team to maintain ongoing knowledge of project status to identify potential issues and/or opportunities within the project.

Skills