Outlet Manager

Job description

## Company Description Welcome to **SLS Red Sea**, where bold creativity and ultimate luxury come to life. Part of Ennismore's world-famous lifestyle portfolio, SLS Hotels is known for redefining hospitality through stunning design, upscale service and engaging social energy. Now open on the Red Sea coast, SLS Red Sea is considered one of the most exciting modern destinations in Saudi Arabia. The resort features 150 perfectly designed keys, five dynamic food and beverage venues, and a luxurious wellness retreat, providing guests with a seamless blend of fun, entertainment and escape. From vibrant dining experiences to moments of pure relaxation, every detail is designed to surprise, inspire and connect. More than just a hotel, SLS Red Sea is a theater for living - a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a team passionate about shaping the future of this iconic destination. If you are driven by excellence, passionate about hospitality, and ready to be part of something extraordinary, this is where your story continues. ## Job Description At **SLS The Red Sea**, we don't just run restaurants, we create vibrant destinations where exceptional food, bold energy and unforgettable experiences come together. As **Outlet Manager**, you will be the driving force and driver of the venue's operational success, guest experience, and team performance, bringing the distinctive SLS spirit to life every day. Through leadership, you will oversee the day-to-day operation of an iconic venue We have, inspiring a high-performance team while ensuring exceptional service, operational excellence and business performance. Working closely with F&B leadership and key hotel departments, you will shape memorable dining experiences, increase profitability, and continually evolve the outlet to remain fresh, relevant and unmistakably SLS. Key Responsibilities * Lead the outlet team in consistently delivering elevated, engaging and dynamic guest experiences in alignment with the SLS brand standards and service philosophy. * Act as the face of the outlet, maintaining a strong presence during service and building meaningful relationships with guests, regular patrons and VIPs. * Effectively handle guest comments and concerns, turning service challenges into opportunities to exceed expectations. * Oversee all daily restaurant operations, ensuring smooth coordination across the floor, bar and supporting areas. * Maintain exceptional standards of outlet ambiance, service delivery, product presentation, cleanliness, hygiene and operational readiness. * Collaborate with engineering, housekeeping and other hotel departments to maintain the venue for the Ards luxury lifestyle. * Lead, direct and inspire a high-performing team of supervisors, waiters, hosts, bartenders and other outlet colleagues. * Support recruitment, onboarding, training, performance management, employee engagement and development of the implementer team. * Ensure team members are fully trained in service standards, menu and product knowledge, guest interaction and compliance requirements. * Plan staffing levels, schedules and team allocation in line with work demand, operational requirements and budget objectives. * Drive revenue performance through effective selling, menu engineering, seat utilization and other merchandising opportunities. * Manage operational costs through effective inventory control, ordering, work scheduling, and waste management. * Monitor sales, labor costs, cost of goods and other KPIs, ensuring accurate reporting and alignment with departmental budgets. * Support annual business planning, budgeting, forecasting and ongoing performance reviews. * Partner with marketing to activate promotional events, seasonal concepts and brand campaigns that increase outlet awareness and guest traffic. * Build relationships with hotel concierges, external partners and local tastemakers to enhance outlet visibility and guest flow. * Identify and support in-outlet events, special dining experiences, themed activities, hip sponsors, product placements, and other revenue generating opportunities. * Monitor market trends and competitor activity to support the continued development and positioning of the place. * Lead creative initiatives that elevate the dining experience, enhance profitability and connect with the lifestyle of SLS guests. * Stay up to date on emerging trends in dining, fusion and experiential hospitality to maintain the outlet's competitive advantage. * Ensure full compliance with health, safety, hygiene, company and company policies

Requirements

• Ensure team members are fully trained in service standards, menu and product knowledge, guest interaction and compliance requirements.

Skills